Learn with ServiceNow : CIS-SM training material for 100% pass
Updated: Aug 20, 2026
No. of Questions: 108 Questions & Answers with Testing Engine
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What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Duration of Exam: 130 minutes
Language of Exam: English
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Examination platform: Online proctored or on-site
Number of questions: 60
Passing score: 70%
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $450 USD |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Passing Score: | 70% (700/1000 scaled score) |
| Recommended Training: | Service Mapping Fundamentals Service Mapping Advanced ITOM Overview |
| Exam Registration: | ServiceNow Certification Portal Kryterion Webassessor |
| Sample Questions: | ServiceNow CIS-SM Sample Questions |
| Exam Way: | Online proctored or in-person at Kryterion test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certification; Recommended: 6+ months field experience in ITOM/Service Mapping, intermediate Windows/Unix administration skills |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-service-mapping-mainline?id=kb_article_view&sys_kb_id=01f905368330ba100593bcffeeaad388 |
Introduction to Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.
This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.
The benefit of obtaining the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification
You will learn to master ServiceNow skills through training and certification through hands-on, real-world coaching to help you achieve your objectives. You will learn to succeed with the Now Platform, whether you take virtual or in-person courses from ServiceNow or one of our Accredited Training Partners. Companies are searching for proven professionals and companies see faster implementations and better use of ServiceNow using trained professionals. Getting accredited boosts your career and sets you up to bring much more to the success of your company.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
Training and certification from ServiceNow allow you to optimize platform capabilities rapidly to further accomplish your goals. If you are on the road to becoming a certified application developer (CAD), by designing application tables, developing and implementing forms, managing access, and incorporating workflows into applications, you can learn how to build applications. You will learn to take full advantage of the Now Platform by specializing in a brand.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Pattern Design and Troubleshooting | 30% | - Pattern fundamentals and architecture - Pattern testing, validation and troubleshooting - Creating and modifying discovery patterns - Pattern best practices and optimization |
| Topic 2: Event Management Integration | 10% | - Integration architecture and requirements - Event correlation and service impact analysis - Event Management configuration for Service Mapping |
| Topic 3: Service Mapping Configuration | 20% | - Defining business and technical services - Service map creation and configuration - Service mapping architecture and components - Entry points and service dependency mapping |
| Topic 4: Implementation and Operational Readiness | 10% | - Security and access control - Performance and scalability - Implementation planning and scoping - Operational processes and KPIs |
| Topic 5: Discovery Configuration and Integration | 15% | - Integration with Discovery application - MID Server deployment and management - Credentials and access management - Discovery setup and configuration |
| Topic 6: CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - Maintaining CI relationships and dependencies - CMDB data model and CSDM compliance - CMDB health and validation |
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