Learn with Nortel : 920-182 training material for 100% pass
Updated: Sep 15, 2026
No. of Questions: 60 Questions & Answers with Testing Engine
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Nortel 920-182 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | CallPilot RIs.5.0 Installation and Configuration |
| Exam Number: | 920-182 |
| Exam Duration: | 90 minutes |
| Related Certifications: | 920-183 CallPilot RIs.5.0 System Administrator 920-481 CallPilot RIs.5.0 Unified Messaging 920-181 CallPilot RIs.5.0 Engineering |
| Certificate Validity Period: | Retired, no longer renewable |
| Available Languages: | English |
| Exam Price: | $150-$200 USD |
| Exam Format: | Scenario-Based, Multiple Choice |
| Passing Score: | Approx. 70-75% |
| Real Exam Qty: | 60-72 |
| Recommended Training: | Nortel CallPilot RIs.5.0 Official Documentation |
| Exam Registration: | Exam Retired |
| Sample Questions: | Nortel 920-182 Sample Questions |
| Exam Way: | Proctored at authorized testing centers (originally via Pearson VUE) |
| Pre Condition: | Basic knowledge of Nortel telephony systems and IP networking; no formal prerequisites required |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel |
Nortel 920-182 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 10% | - Common installation and configuration issues - Service recovery procedures - Log analysis and error resolution |
| Topic 2: Administration & Maintenance | 20% | - User account and mailbox management - Software updates and patches - Monitoring and system health checks - Backup and restore procedures |
| Topic 3: Basic Configuration | 25% | - Integration with PBX and telephony interfaces - Network and IP configuration - Voice messaging and mailbox configuration - System parameters and database setup |
| Topic 4: System Overview & Architecture | 20% | - CallPilot RIs.5.0 components and hardware platforms - System requirements and capacity planning - Integration with Communication Server 1000 |
| Topic 5: Installation Procedures | 25% | - Pre-installation preparation and checks - Software installation and configuration - License file activation - Post-installation verification |
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