Learn with Avaya : 3302 training material for 100% pass
Updated: Jul 22, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Avaya 3302 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center Control Manager Implementation and Maintenance Exam |
| Exam Number: | 3302 |
| Real Exam Qty: | 70 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Avaya Contact Center Solutions |
| Recommended Training: | Avaya Contact Center Control Manager Implementation & Maintenance Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3302 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers / Online proctored |
| Pre Condition: | Recommended: Hands-on experience with Avaya ACCCM and related contact center products; no mandatory prerequisite exam |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Connectivity | 25% | - Integration with Communication Manager - Network ports and protocols - Integration with CMS, Call Recorder and other systems - Firewall and security configuration |
| Topic 2: Installation & Deployment | 25% | - Server installation and configuration - Post-installation validation - Prerequisites and compatibility - License activation and setup |
| Topic 3: Configuration & Administration | 20% | - System parameters and settings - User, agent and extension management - Schedule server and automation tasks - Roles and permissions |
| Topic 4: ACCCM Architecture & Components | 20% | - Server components and services - Web interface and navigation - Database and licensing - System overview and functionality |
| Topic 5: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Upgrades and updates - Common issues and resolution - Log analysis and monitoring |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
A) The ACCCM server Remote Desktop is disabled.
B) A live user has already logged in to CM using similar login credentials.
C) The 5022/5023 portTelnet or ssh is disabled in CM.
D) The ACCCM license file has expired.
2. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?
A) The remote serveris on a slower speed network.
B) ACCCM does not support co-resident install.
C) Database redundancy is required and the customer is using an SQL cluster in their environment.
D) The customer hastoomany servers and wantsto reduce hardware storage inventory.
3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
A) Allow agents to change their skill assignments.
B) Assign agents into organization chart teams.
C) Assign agentsinto an extension group.
D) Assign agentsinto ACCCM virtual groups.
4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
A) Call Flow Management
B) CM Extensions Management
C) Visual Phone
D) Interactive Voice Response (IVR) Self-Service
5. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?
A) Change the Delete Users field to 'no' in the User Parameter.
B) Change the Inactive Usersfieldto 'yes'in the System Parameters.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Users field to'yes' in the User Parameters.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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