Updated: Aug 28, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Configuration and Maintenance Exam |
| Exam Number: | 3001 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) - IP Office |
| Sample Questions: | Avaya 3001 Sample Questions |
| Exam Way: | Authorized testing through Avaya certification program (onsite at authorized testing centers or authorized delivery methods applicable at the time of exam availability). |
| Pre Condition: | Typically intended for candidates with knowledge and hands-on experience deploying and maintaining Avaya IP Office solutions. Official prerequisite exams are not publicly specified for this legacy exam. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Administrative management
|
| Topic 2: System Installation and Initial Configuration | - Platform deployment
|
| Topic 3: Voice Applications and Connectivity | - Communication services
|
| Topic 4: IP Office Architecture and Components | - IP Office system architecture
|
| Topic 5: Maintenance and Troubleshooting | - System support
|
| Topic 6: User and Telephony Configuration | - Endpoint configuration
|
Question 1
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
A. There is no limit.
B. One backup per system
C. Not a supported feature
D. Limited to the number of Systems in an SCN
Question 2
A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers have 10/100 Ethernet interfaces and will connect to the telephones
Which two options would meet the minimum requirements? (Choose two.)
A. Twisted Pair cabling
B. 100 Mbps managed switch
C. DSL router
D. GbE unmanaged switch
E. Category 5 cabling
Question 3
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
A. The license is the wrong license for the SD Card installed in the IP Office.
B. This is a temporary upgrade license.
C. The license requires a second temporary license be loaded to allow this license to be valid.
D. The license is not needed on the installed release of the software.
Question 4
Which requirement for the web browser is used for Web Voicemail access?
A. JavaScript enabled
B. Adobe Reader installed
C. VoiceMail Plug-In enabled
D. ActiveX
Question 5
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A. Replace hardware outside warranty.
B. Research possible causes and implement a solution
C. Test and document the results of the implemented solution.
D. Upgrade or downgrade the IP Office core software to fix the issue.
E. Duplicate the issue and obtain traces.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,E | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: B,C,E |
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