Learn with Avaya : 3000.3 training material for 100% pass

Updated: Jul 23, 2026

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Avaya 3000.3 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Exam Number:3000-3
Exam Duration:90 minutes
Related Certifications:Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications
Exam Format:Multiple Choice, Multiple Response
Available Languages:English
Certificate Validity Period:Exam retired (retired on June 23, 2012)
Real Exam Qty:59
Sample Questions:Avaya 3000.3 Sample Questions
Exam Way:Historically delivered through Pearson VUE authorized testing centers; this exam has been retired.
Pre Condition:No mandatory prerequisite exam; intended for candidates with knowledge and experience in Avaya IP Office SME communications solutions.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
IP Office Hardware and Components- Platform hardware selection
  • 1. Control units and expansion modules
  • 2. Digital and analog endpoint support
  • 3. Interface cards
Infrastructure Data Gathering- Customer productivity requirements
  • 1. Current PBX/key system features and dial plan
  • 2. Business application integration requirements
  • 3. Existing data network
  • 4. Existing telecom infrastructure
Maintenance and Troubleshooting- Operational support
  • 1. Performance verification
  • 2. Fault diagnosis
  • 3. Common issue resolution
Call Routing and Networking- Multi-site networking
  • 1. Trunk resource planning
  • 2. Call routing optimization
  • 3. Voice Compression Module utilization
  • 4. Small Community Network (SCN) design
Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Site topology and scalability
  • 3. Capacity planning
Implementation and Configuration- System deployment
  • 1. Licensing and feature activation
  • 2. User and extension configuration
  • 3. Initial configuration
Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. Auto attendant and messaging features
  • 3. VoiceMail Pro

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) Web session to the IP Office address
B) System Status Application
C) Telnet session to the IP Office
D) SSH session to the IP Office address


2. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

A) 8
B) 3
C) 4
D) 6


3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Secondary VoiceMail Pr Server installed on the network
B) Primary Server IP Address configured on the secondary server
C) Backup Server IP Address configured on IP Office
D) License for the secondary VoiceMail Pro Server


4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Message Manager
B) Voicemail Pro with IMS
C) Voicemail Pro with UMS
D) Outcalling
E) Unified Messaging


5. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

A) 48
B) 30
C) 32
D) 24


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: D
Question # 3
Answer: A,C
Question # 4
Answer: C
Question # 5
Answer: B

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