Learn with Cisco : 300-830 training material for 100% pass
Updated: Oct 01, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Exam Price: | USD 300 |
| Passing Score: | 750 - 850 / 1000 |
| Exam Format: | Drag-and-drop, Performance-based, Multiple choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Certified Specialist - Collaboration Cloud Customer Experience CCNP Collaboration |
| Real Exam Qty: | 55 - 65 |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Features and AI | 25% | - Advanced workflow design - Third-party integrations and APIs - AI-powered routing and automation - Analytics and optimization |
| Topic 2: Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Telephony integration configuration - Voice call routing components configuration - Voice channel troubleshooting - Inbound and outbound telephony settings |
| Topic 3: Tenant Configuration and Reporting | 30% | - Call recording configuration - Agent and supervisor desktop setup - Reporting dashboards and visualizations - Network requirements for Webex Contact Center - User and team configuration |
| Topic 4: Digital Channels | 15% | - Digital channel troubleshooting - Digital contact routing configuration - Chat, email, SMS, social media channel integration |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
- A. Agent Activity Record
- B. Agent Session Record
- C. Customer Activity Record
- D. Customer Session Record
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?
- A. Check the SIP trunk status on the customer's Session Border Controller.
- B. Verify that the Webex Contact Center channels are associated.
- C. Review the Webex Contact Center Analyzer that checks the call logs.
- D. Review the Webex Contact Center Queues configuration.
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)
- A. Typescript
- B. Python
- C. JavaScript
- D. Rust
- E. Go
Correct Answer: B,C 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?
- A. Agent Activity Record
- B. Agent Session Record
- C. Customer Activity Record
- D. Customer Session Record
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)
- A. +1-450-783-2223
- B. [450) 783-2223
- C. 450.783.2223
- D. (450) 783-2223
- E. #450 783-2223
Correct Answer: A,D 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
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