Learn with Avaya : 2M00001A training material for 100% pass
Updated: Aug 29, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 2M00001A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Number: | 2M00001A |
| Related Certifications: | APSS Avaya Networking APSS Customer Engagement Solution online test APSS Unified Communications Online Test |
| Exam Price: | 95 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice |
| Passing Score: | 70% |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Sample Questions: | Avaya 2M00001A Sample Questions |
| Exam Way: | Online test delivered via Avaya Learning Center |
| Pre Condition: | None formally listed; intended for sales professionals and partners selling Avaya Contact Center solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
| Topic 2: Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Topic 3: Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question 1
DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)
Question 2
Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
A. Type of server
B. Level of service
C. Number of administrators
D. Number of agent/supervisor licenses
E. Duration of service
Question 3
Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)
A. The CEO/Owner is most likely the buyer
B. The business believes that contact center capabilities are essential
C. The business applies technology to address a business problem
D. IT is the buyer or strong influencer
E. The business lacks technical knowledge
Question 4
If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?
A. Avaya Contact Center select
B. Avaya Outbound Contact Express
C. Avaya IP Office Contact Center
Question 5
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A. Avaya IP Office Contact Centre'
B. Avaya Interaction Center
C. Avaya AuraRegister Contact Center Suite for Midsize Enterprise
D. Avaya Automated Chat
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: A,C,D,E | Question 3 Answer: A,D,E | Question 4 Answer: C | Question 5 Answer: C |
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