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| Certification Vendor: | Oracle |
| Exam Name: | Oracle Customer Data Management Cloud Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1063-21 |
| Exam Price: | $245 USD |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based |
| Certificate Validity Period: | Valid for 2 years; subject to Oracle Cloud Recertification Policy |
| Passing Score: | 65% |
| Exam Duration: | 105 minutes |
| Recommended Training: | Oracle Fusion Customer Data Management Documentation Oracle Customer Data Management Cloud Implementation Training |
| Exam Registration: | Pearson VUE Scheduling Oracle University Exam Registration |
| Sample Questions: | Oracle 1z0-1063-21 Sample Questions |
| Exam Way: | Proctored online or at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Oracle CX Cloud and Customer Data Management is highly recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-customer-data-management-cloud-service-2021-implementation-essentials/pexam_1Z0-1063-21 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Duplicate Resolution and Survivorship | 15% | - Configure Survivorship Rules - Set Up Agreement Rules - Manage Duplicate Resolution Workflows - Process Merge and Link Requests |
| Topic 2: Trading Community Architecture and Core Concepts | 15% | - Explain Customer Data Management Service Benefits - Describe Trading Community Architecture - Define Source Systems and Source IDs |
| Topic 3: Address Cleansing and Geographies | 15% | - Run Address Cleansing Services - Configure Address Cleansing and Verification - Integrate with EDQ for Data Quality - Define and Enable Geographies |
| Topic 4: Security and Access Configuration | 10% | - Manage Roles, Privileges, and Visibility - Plan for Access Control - Set Up Organizations and Users |
| Topic 5: Data Import and Management | 15% | - Import Account and Contact Data - Invoke CDM Services and Processing Modes - Manage Import Jobs and Error Handling - Maintain Customer Master Data |
| Topic 6: Duplicate Identification Configuration | 20% | - Describe Real-time Duplicate Checking - Run Batch Duplicate Identification - Define Matching Attributes and Profile Options - Configure Duplicate Identification Rules |
| Topic 7: Extensibility and Integration | 10% | - Integrate with Other Oracle Cloud Applications - Use Application Composer - Describe CDM and Data Cloud Integration - Extend Custom Fields and Pages |
1. Which import mapping objects must be selected when importing an account and contact CSV file generated by Oracle Social Data and Insight Cloud service into Oracle Customer Data Management and Oracle Sales Cloud?
A) Data Cloud Account Import and Data Cloud Contact Import
B) Customer Import and Person Import
C) Social Cloud Account Import and Social Cloud Contact Import
D) Account Import and Contact Import
2. You have been asked by the customer who is implementing Oracle Sales Cloud and Oracle Customer Data Management to check the features for managing address information:
* Sales team members should use a list of values while entering states to standardize address information for territories alignment.
* Sales teammembers should be able to select states or other address elements from lists to ensure accuracy during entry, and the application should be capable of filling in missing values.
* Sales team members may sometimes enter only postal code. The application should be capable of retrieving the corresponding city and state values automatically.
Which statement is true about managing address information?
A) Geography validation needs to be set up by using the Manage Geographies task.
B) The requirements are available by default and do not need any additional configuration.
C) It can be configured but needs Oracle Data as a Service to standardize addresses.
D) A separate license is needed for Oracle Address Verification Cloud service.
3. What are two different modes of running real-time address cleansing? (Choose two.)
A) Link
B) Cleanse
C) Search
D) Verify
E) Merge
4. One of your customers in the service industry is exploring Oracle Customer Data Management to fulfill these requirements:
* Centralize and standardize customer information from multiple sources.
* Manage service requests witchcorrected resolutions processes.
* Capture service requests, service-level agreements, and incident management processes.
* Check the validity of contact or account addresses.
Which two options fulfill the requirement? (Choose two.)
A) Oracle Customer Data Management, Data Quality, and Oracle Address Verification Cloud Service
B) Oracle Customer Data Management, Oracle Data as a Service, and Oracle Address Verification Cloud Service
C) Oracle Customer DataManagement, Data Quality, Oracle Data as a Service, and Oracle Address Verification Cloud Service
D) Oracle Customer Data Management, Oracle Engagement Cloud, and Oracle Address Verification Cloud Service
E) Oracle Customer Data Management, Oracle Service Cloud, and Oracle Address Verification Cloud Service
5. A client is implementing Oracle Sales Cloud along with Oracle Customer Data Management (CDM). The data migration scope has around 10 million records in Contacts and Accounts, and a large percentage of duplicates is expected during initialdata load. The client is asking for your recommendation to improve the performance of the duplication data identification and resolution process.
Which two would you recommend to the client? (Choose two.)
A) Decompose the data sets into smaller chunks by the selection criteria while submitting a duplicate identification batch.
B) Set ORA_ZCH_MERGE_SCOPE_LOOKUP to "CRM" instead of "ALL".
C) Set ORA_ZCH_SETMASTER_LOOKUP to "Rule" during initial data load.
D) Set ORA_ZCH_MERGE_MAX_REQUEST_LIMIT to less than "10" during initial data load.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: A,B | Question # 5 Answer: A,D |
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