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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Avaya Agent for Desktop (AAfD)
B) Avaya one-X® Agent
C) Agent Map
D) Agent Desktop Displays (ADD)

2. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 15,000
B) 5000
C) 10,000
D) 12,000

3. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) Experience Portal will use the AAMS as a media resource.
B) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
C) AAMS provides Communication Manager IP audio functionality.
D) AAMS provides virtualization, high channel density and no playback announcement limits.
E) AAMS is shareable between different adopters.

4. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Aura® Call Center Elite
B) Avaya Aura® Elite Multichannel
C) Avaya Proactive Contact
D) Avaya Intelligent Customer Routing

5. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Experience Portal
B) Avaya Control Manager
C) Avaya Proactive Outreach Manager
D) Avaya Intelligent Customer Routing

Solutions: