Learn with EXIN : ITILSC-OSA日本語 training material for 100% pass

Updated: Jul 28, 2026

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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:

  • Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
  • The ITIL Foundation certificate in ITSM;
  • Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
  • At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.

EXIN ITILSC-OSA日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Intermediate Capability: Operational Support and Analysis (OSA)
Exam Number:ITILSC-OSA
Available Languages:English
Exam Price:Approximately USD 250 (varies by region and exam institute)
Exam Duration:90 minutes
Passing Score:70% (28/40)
Certificate Validity Period:3 years
Exam Format:Scenario-based multiple choice, Multiple answer questions
Related Certifications:ITIL Foundation
ITIL Intermediate Capability: Service Offerings and Agreements (SOA)
ITIL Intermediate Capability: Planning, Protection and Optimization (PPO)
ITIL Managing Across the Lifecycle (MALC)
Real Exam Qty:8 scenario-based multiple choice questions
Recommended Training:EXIN Accredited Training Providers
Exam Registration:EXIN ITIL Certification Page
Sample Questions:EXIN ITILSC-OSA日本語 Sample Questions
Exam Way:Computer-based exam (online proctored or test center)
Pre Condition:ITIL Foundation certification is required before taking this exam.
Official Syllabus URL:https://www.exin.com

EXIN ITILSC-OSA日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
Topic 2
  • Interpretation And Analysis Of Event Management Principles
  • Activities And Operation Including Its Organizational Structure
Topic 3
  • Roles And Operation Including Its Organizational Structure
  • Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases
Topic 4
  • The Value To The Business Of OSA Activities
  • The Lifecycle Within The OSA Context
  • Optimizing Service Operation Performance
Topic 5
  • The Incident Management Process Inclusive Of Its Components
  • Interpretation And Analysis Of Request Fulfilment Principles
Topic 6
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Problem Management Principles
Topic 7
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Service Desk Principles
Topic 8
  • The Service Desk Validation Components And Activities
  • The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
Topic 9
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 10
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 11
  • Activities And Operation Including Its Organizational Structure
  • Interpretation And Analysis Of Access Management Principles
Topic 12
  • The Event Management Process Inclusive Of Its Design Strategy
  • The Benefits And Business Value That Can Be Gained From Event Management

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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