Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A) Use the Public Complaint and Case objects.
B) Use record types on Case, one for the constituents and one for internal staff
C) Use a custom object for the Complaint with a lookup relationship to Case.

2. A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?

A) Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
B) Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
C) Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
D) Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

3. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A) Utilize the 'Business License Application' object to capture the details
B) Utilize the 'Funding Program Request' object to capture the details
C) Utilize the 'Funding Program' object to capture the details
D) Utilize the 'Funding Request' object to capture the details

4. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?

A) Ability/Request to update the contents of the documents before signing by the reviewer
B) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
C) Send a contact document for review and signatures.
D) Track the signed contract document and update the contract record status.
E) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

5. A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?

A) Log History
B) Audit Log
C) Record History
D) Decision Explainer Log History

Solutions: